FaxAd Services: FAQ's

Q. I'm still receiving faxes after I have asked to be removed, why?

A. There are 3 possible reasons:

The fax number you gave us to be removed was not the one that we fax to. On top of any faxes that we send is the number that we are calling, please tell us that one.
Your fax number may have been included in further campaigns loaded into our system prior to being remove, generally we do not build a campaign call list more than 7 days prior to starting it.
We have removed your number from our system, but another fax company is still sending to you, please re-check the fax header for our details, or the fax footer for our competitors.

Q. You have sent the same fax twice today?

A. We only include your fax number once per campaign, however sometimes after the fax has been sent the receiving fax machine reports to us a fault has happened during transmission. Unfortunately this error does not say if the page is sent or not, so therefore we attempt to re-send.

Q. Can I only receive your faxes during the day?

A. Yes, please use the form on this page, select the Action to 'Send ONLY during the Day', include your fax number and we will make sure it is flagged 'send day only'.

Q. How can I improve my response?

A. Try targeting your FaxAd by location or trade. Think about who will be best served, what area or industry does your target belong too? Try adjusting your artwork and layout, remove the large black areas.

Q. Do you reach the residential homes?

A. No we only focus on businesses, however we do have some home businesses.

Q. What format can I design my FaxAd to send you?

A. We like MS Word, MS Publisher, PDF or TIFF files. 300DPI A4 paper size with 15mm gutter around all sides.

Q. I have my own database, can I use it instead of yours?

A. Yes, just email it to us. We will convert it free of charge and delete it once it has been used. We will NOT take a copy of it, or send it to a 3rd party.

Q. Can I get a copy of the names and fax numbers you sent my FaxAd too?

A. NOT on your life.
Our database is our intellectual property. We have built up and maintained this database for over 12 years.
And supplying the data contained in it without that person’s knowledge and approval is illegal.

Q. What areas can I send my faxAd to?

A. Just about anywhere.
We cover most of New Zealand, and have been doing so for many years. (See our NZ Database)
We also have a large Australian database, please Contact Us for details.

Q. Why are your FaxAd costs different from other fax broadcasters?

We have built up a very successful fax broadcast company for over 12 years.
We have built and maintained a highly valued database.
We respect the people that we fax too.
We have invested a considable sum of money into new and high-tech equipment which enables up to transmit approx 50,000 - 75,000 pages a day within New Zealand which enables you to get your message out very quickly.
We are able in most casts to have your FaxAd campaign completed within hours of us receiving it from you.